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Return & Refund Policy

Thank you for shopping with Embroque. We strive to ensure you are satisfied with your purchase of our car accessories and car perfumes. If you are not completely satisfied, please review our policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be made within 7 days of delivery
  • The product must be unused, unopened, and in original packaging
  • The item must be in resalable condition
  • Proof of purchase (invoice/order ID) is required

Note: Due to hygiene and safety reasons, opened or used car perfumes cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used car perfumes
  • Products damaged due to misuse or improper handling
  • Items without original packaging or missing parts
  • Clearance or sale items (if applicable)

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the issue
  • We will arrange a replacement or refund after verification

4. Return Process

To initiate a return:

  1. Email us at customercare@embroque.com with your order details
  2. Our team will review and approve your request
  3. Once approved, we will provide return instructions

Note: Customers may be responsible for return shipping charges unless the product is defective or incorrect.

5. Refund Policy

  • Refunds will be processed after the returned product is received and inspected
  • Approved refunds will be credited within [5–10 business days]
  • Refunds will be issued to the original payment method

6. Replacement Policy

  • Replacements are subject to product availability
  • If the item is out of stock, a refund will be provided instead

7. Order Cancellation

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not allowed

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us for support

9. Contact Us

For return or refund-related queries, contact us:

Embroque
Email: customercare@embroque.com

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

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